Return Policy


We are proud of the quality of our products and want to make sure you are completely satisfied. If you are not completely satisfied, you may return the item within 30 days from the date of purchase.

  • You may return any opened or unopened products for a full refund.
  • If you ordered more than 1 of a specific item, only 1 of those items may be returned opened. All other items must be sealed.
  • Subscription orders will follow the same policies as individual orders.
  • No refunds or exchanges will be accepted on Clearance items or items noted as “Final Sale”.
  • The purchaser is responsible for all cost of return shipping. We recommend using insured/trackable mail service, as we are not responsible for item(s) that do not make it back to us.
  • Purchases originating from a third-party seller are exlcuded from Vitamin World's Return Policy.

Each return is handled on a case-by-case basis. Vitamin World reserves the right to refuse a return.


  • Please refer to your packing slip for return information and return address.
  • Pack the item securely in the original package, if possible.
  • Enclose the original packing slip with the item. If you cannot send your packing slip, please include your order number, billing name, and address with the item.
  • All products must be returned, unused or used, in good condition, in original boxes (whenever possible), and with all paperwork and accessories to ensure full credit.
  • All return shipping charges must be prepaid. We do not accept C.O.D. deliveries.
  • For your protection, we recommend that you use UPS, Fedex or Insured Parcel Post for your return. Unless your packing slip directs you to ship an item to a different address (and if so, follow such directions).


Vitamin World will credit a refund to the payment method used for the original order. Typically, we process the credit within five business days of receiving the return. However, PayPal and some banks may take longer.


Vitamin World does not offer exchanges.


If you are having trouble with or believe one of your items to be defective, please send photos or videos of the issue to our Customer Service Team at  so we can evaluate.


Bring your items and receipt within 30 days of purchase to the store near you and our store associates will assist you.


If you wish to edit or cancel your order after it has been placed, please call our Customer Service Team at 1-866-667-8977. Representatives are available to answer your calls from 9:00 AM to 6:00 PM ET Mon - Fri and 10:00 AM to 7:00 PM ET Sat - Sun. If your order has already been processed, you will not be able to modify or cancel your order.


Orders placed outside of the United States cannot be returned or refunded. International orders are final sale only.

Bulk Purchase

  • Products purchased or obtained from Vitamin World USA (the Company) are for your (the Customer) personal use only unless purchased through the Bulk Buyer Program as a Bulk Buyer Customer (please contact Customer Service at 1.866.667.8977).
  • Customers are prohibited from reselling any product acquired from the Company. Should you resell any product purchased or obtained from the Company, Vitamin World USA reserves its rights to take any and all actions deemed necessary to address the violation of this prohibition.
  • Bulk Buyer Customers are permitted to resell Company products provided this resale abides by the rules of the Bulk Buyer Program (does not cause direct competition with the Company including, but not limited to, reselling on marketplaces such as Amazon and Facebook unless a written agreement is provided by the Company).
  • Vitamin World USA shall exercise sole discretion in determining whether a Customer has resold products in violation of this prohibition.

All bulk purchases* are considered final sale and no exchanges or refunds are permitted.

*Bulk purchases are defined as purchases made for resale and/or purchase quantities exceeding reasonable monthly personable consumption rates.