PRIVACY POLICY

Last Updated: March 2017
 
Your Privacy Rights
 
This Privacy Policy describes how Vitamin World collects and uses the personal information you provide on our website and through partner services that link to this Privacy Policy (“the Services”). It also describes the options available to you regarding our use of your personal information and how you can access and update this personal information. Please take a moment to review the terms of our Privacy Policy. Unless we indicate otherwise, this Privacy Policy applies only to information that we collect through the Services. By visiting our website or using the Services, you accept the terms of this Privacy Policy.
 
Personal Information We Collect From You Directly

We may collect personal information about you in several ways, including when you provide it to us voluntarily. For example, we may collect personal information when you create an account or purchase online, contact us with questions, provide feedback regarding our products, or answer questions about your product interests. You do not have to provide your personal information to us, but if you decide not to do so, you may limit the features that you are able to access through the Services. 

The personal information we may collect includes:
  • Contact information, such as your name, mailing address, email address, and telephone number;
  • Financial payment information, such as credit card, debit card, and other financial payment information;
  • Unique identifiers, such as username and password;
  • Preferences information, such as product wish lists, order history, and marketing preferences; and/or
  • Certain other information you may provide to us in your communications or in connection with other products or services, including birthdate, gender, and photographs. 

User Data Supplementation

We also may collect personal information about you from other sources, including from social media providers and commercially available sources, such as data aggregators and public databases. Please note that we may combine the various types of personal information we collect about you and use it as described in this Privacy Policy.

Log Files

We also may collect certain personal information by automated means when you visit our website or use the Services, including your internet protocol ("IP") address, information about your web browser software and version, if you arrived at our website through a link from a third-party website, the uniform resource locater ("URL") of the linking page, your mobile device identifier and other information about devices you use to access our website or the Services, and information about your activity while visiting our website or using the Services, such as which pages you choose to view, queries you make using our "search" function, and other information about your account usage.

We do not link this automatically collected data to other personal information that we collect about you.

Tracking Technologies

Like many companies, we and our third party partners, such as advertising partners, marketing partners, and service providers, use certain technologies, such as cookies, beacons, tags, and scripts. These technologies are used in analyzing trends, administering our website, tracking users’ movements around our website and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual, as well as aggregated basis.

You may be able to disable cookies by changing a setting in your web browser. Please note, however, that without cookies you may not be able to take full advantage of all the Services' features.

We use Local Storage Objects (LSOs), such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs.

Advertising

California law requires that we disclose whether or not we recognize and honor user browsers signals to not be tracked. If you wish not to have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here. Customers from the European Union may alter their advertising preferences here. Please note that this does not opt you out of being served advertising. You will continue to receive generic ads.

How We Use the Information We Collect About You

We may use the personal information we collect about you in the ways described below.

  • Contact Us. We may use personal information about you to respond to your questions and comments when you communicate with us through links or pages provided by the Services, such as the "Contact Us" feature.
  • Shopping. If you purchase products through our website, we will use personal information about you to process your purchase, confirm your order, and deliver the items to you.
  • Email Newsletters and Promotions. With your permission, we may use personal information about you to send you newsletters, exclusive offers and promotions, and product news through email. We also may use personal information about you to administer our promotions.
  • Surveys, Sweepstakes, and Message Boards. We may use personal information about you and/or collect additional information as set forth above, to enable you to participate in features such as surveys, polls, sweepstakes, and message boards. We may use a third party service provider to conduct these surveys or sweepstakes; if so, that company will be prohibited from using our users’ personally identifiable information for any other purpose.
  • Feedback. We may use information you provide to us regarding our products and services to provide product feedback to our customers through the Services.
  • Other Uses of Information. We may use personal information to provide you with the products, services, and information that you request. We may also use personal information to perform business analyses or for other purposes to improve the quality of our business, the Services, and the products we offer. We may also use personal information about you for our internal purposes, including to administer our Services, investigate possible violations of and enforce our contracts, including our Terms of Use and any terms and conditions associated with our products and services, and to comply with our legal obligations. In addition, we may use your personal information as otherwise described to you at the time of collection or with your consent.

Information We Share

Our affiliates may share personal information among themselves. We will not share your personal information in ways other than as outlined in this policy. In addition, we may share personal information with other entities in the following circumstances:

  • Service Providers. We may share your personal information with service providers that perform certain functions or services on our behalf (such as to host websites, manage databases, perform analyses, send communications for us, process payments on our behalf, ship your orders, provide you with live chat service, or provide certain other components of websites). We do not authorize service providers to use or disclose your personal information except as necessary to perform services on our behalf.
  • Analytics. We may allow third parties to collect your personal information in order to provide us with analytics. For instance, the Services may use analytics tools provided by Google to help us understand how people use the Services. You can learn more about how Google collects and uses information as a part of its tools at http://www.google.com/analytics/.
  • Marketing Partners. We may share your personal information with select marketing partners that we believe would be of interest to you. If you do not want us to share your personal information with these partners, contact us at privacy@vitaminworld.com.
  • Legal Process. We may disclose your personal information to respond to subpoenas, court orders, or other legal process in response to a request for cooperation from law enforcement or another government agency, and to comply with our other legal obligations.
  • Protect our Services and Users. We may disclose your personal information without consent if we believe disclosure is necessary in connection with an investigation of a breach of agreement, suspected or actual illegal activity, detection, suppression or prevention of fraud, or violation of our Terms of Use or other contracts. We may also disclose your personal information to a government institution, or to your next of kin or authorized representative, for purposes related to preventing or investigating financial abuse, or for the purposes of identifying an individual who may have suffered physical harm.
  • Transactions. We may share personal information in connection with a corporate transaction, such as a sale, assignment, divestiture, merger, bankruptcy, consolidation, reorganization, liquidation, or other transfer of the business or its assets. The purchaser or prospective purchaser that receives personal information from us in connection with a corporate transaction will be obligated to use and disclose the information solely for purposes related to the transaction, to protect the information with appropriate security safeguards, and to return the information or destroy it within a reasonable time if the transaction does not proceed. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  • Other Circumstances. As otherwise described to you at the point of collection or pursuant to your consent.

Information Collected from Visitors Outside the United States

If you are using the Services from outside the United States and provide us with personal information, please note that your personal information will be transferred, stored, and processed in the United States. The data protection laws in the United States may not be as comprehensive as those in your country of residence. By doing business or interacting with the Company and the Services, you are consenting to the transfer of your personal information to facilities located in the United States and other facility locations selected by the Company. 

We Provide You Choices

You can subscribe to receive marketing offers or solicitations from us through email by clicking here. Please note that these requests may take up to 10 days to be effective. If you prefer to not receive marketing emails from us, please click here or contact us at privacy@vitaminworld.com.

Please note that your request to not receive marketing emails from us will not apply to messages that you request or that are not commercial in nature. For example, we may contact you concerning any purchases you have made with us, even if you opt out of receiving marketing messages. 

If you have established a user account in connection with one of the Services, you may be able to review and request changes to some information that the company maintains about you through your account settings or by contacting us at privacy@vitaminworld.com. We will respond to your request for access within 30 days.

We will retain your personal information for as long as your account is active or as needed to provide you the Services. If you wish to cancel your account or request that we no longer use your personal information to provide you the Services, contact us at privacy@vitaminworld.com. We will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. 

Sharing Site Content With A Friend 

You may be able to share certain content from the Services with others by asking us to forward the content. To share information, we ask for the recipient's and your name and email addresses. We will automatically send your friend a one-time email inviting him or her to visit our website. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program. We collect personal information in this way; we will use it to fulfill your request and for no other purpose. Your friend may contact us at privacy@vitaminworld.com to request that we remove this information from our database.

Reviews

The Services include customer reviews. You should be aware that any information you provide in this area may be read, collected, and used by others who access them. To request removal of your personal information from our customer reviews, contact us at privacy@vitaminworld.com.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Social Media Widgets 

The Services include social media features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on the Services. Your interactions with these features are governed by the privacy policy of the company providing it. 

Third Party Websites

The Services may provide links to websites operated by third parties for your convenience and information. All of these websites and applications operate independently from us, and we do not control their privacy practices. We encourage you to review the privacy policies of any third-party websites and applications that you use to better understand their privacy practices. 

Third Party Cookie Integration

We may use third party companies to provide advertising services and/or to collect certain information when you visit and interact with our website. These third-party companies may collect and use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visit to this website [and/or other websites] in order to provide advertisements about goods and services likely to be of greater interest to you. These third-party companies may use cookies and other technologies to recognize your browser to collect and record information about your web surfing activity including your activities on this website. You may visit the Network Advertising Initiative, www.networkadvertising.org/choices or the Digital Advertising Alliance, http://www.aboutads.info/, to learn more about interest-based advertising, or to opt out of receiving advertisements tailored to your interests on your browser, from their respective members and participants. 

First Party Cookie Integration

We may also use technologies, such as our own cookies, to provide you with relevant online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, click here

How We Protect Personal Information

We maintain reasonable security procedures to help protect against loss, misuse, or unauthorized access, disclosure, alteration, or destruction of the personal information you provide through the Services.

Among other safeguards, we use Secure Sockets Layer ("SSL") technology to help protect transmissions over the internet of your payment card data. 

Unfortunately, no data transmission over the internet or stored on a server can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information and privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of your personal information. If you prefer to not transmit your credit card number over the internet, you can contact us using the toll-free number listed on the website from which you want to order. If you have any questions regarding security, you can contact us at privacy@vitaminworld.com.

Updates to Our Privacy Policy

We reserve the right to modify the Privacy Policy at any time. If we do this, we will post the revised policy on this page and will indicate the date that it will become effective. We will attempt to give you advance notice of any substantive changes, but reserve the right to make such modifications immediately, if required. It is your responsibility to check to determine if there have been changes to the Privacy Policy and to review such changes. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a prominent notice on this website prior to the change becoming effective. 

Children's Privacy

Our Services are not directed to and not intended for persons under the age of 13. We do not knowingly collect personal information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, he or she should contact us via the contact details listed below. If we become aware that a child under 13 has provided us with personal information, we will delete such information from our files.

How to Contact Us 

If you have any questions or comments about this Privacy Policy, or if you would like us to update your personal information or preferences, please contact us by: 

Email: privacy@vitaminworld.com

Mail: Vitamin World, Inc.
Legal Department 
4320 Veterans Memorial Hwy 
Holbrook, New York 11741