Help Center

Ordering
Methods Of Ordering
Methods Of Payment
Place An Order
Quantity Policy
Edit My Order
Cancel My Order
Our Guarantee
Coupon Redemption
Bonus Rebate Redemption

Shipping & Returns
Shipping Policy
International Shipping
How Do I Return A Product?
Lost or Damaged Shipment

Managing Your Account
Create An Account
Forgot Username or Password
Edit Account Information
How To Use Favorites

About Vitamin World
About Us
Contact Us
Disclaimer
Privacy Policy
Terms Of Use
Security


Methods Of Ordering

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Vitaminworld.com gives you 3 easy options to place an order. You may do one of the following:
Order Online - Shop our site and place an order.
Order by Phone - Toll Free 1-866-667-8977, 24 hours a day / 7 days a week.
Order via Check or Money Order - You may send us a check or money order. If you wish to pay by check or money order, please mail your payment along with your name, address, phone number and order description to:

VitaminWorld.com
Attn: Order Department
1233 Montauk Hwy
P.O. Box 9001
Oakdale, NY 11769

Please specify what product you are ordering and where you would like your product to be shipped.
(Please note: That by sending a check, your product may take slightly longer to arrive than the normal delivery time as we must wait for your check to clear our bank).

Methods Of Payment

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VitaminWorld.com accepts Visa, Mastercard, Discover, American Express, JCB, PayPal, money orders and personal checks. If you wish to pay by check or money order, please mail your payment along with your name, address, phone number and order description to:

VitaminWorld.com
Attn: Order Department
1233 Montauk Hwy
P.O. Box 9001
Oakdale, NY 11769

Please specify what product(s) you are ordering and where you would like your product(s) to be shipped
(Please note: That by sending a check, your product may take slightly longer to arrive than the normal delivery time).

Place An Order

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From our home page, you will be able to browse through the product categories or search for a product by product name, product number or description by entering your search terms in the search box located at the top right navigation of the site.
Either method will retrieve a list of products, sizes available, and their price(s).
To view a more detailed description of the product and its ingredients, simply click on "label information". Ingredients will be listed. If the label information is not available online, the “label information” tab will not be displayed.
Once you have decided which product you would like to purchase, click on the Add to Cart button near the quantity. This will add the product to your Cart where you can select the quantity to purchase. If you change the quantity you wish to order, please remember to click the Update Cart button. You can also remove a product by selecting Remove from Cart.

We have now made it easier, faster and more convenient for you to order with us.

Method 1 - Quick Order
Are you pressed for time? Do you already know the item numbers of all the vitamins you are looking for? Simply use the Quick Order link on the bottom navigation bar, select products by Product Number as displayed in an ad, on this website or in a prior order. Please enter the product numbers you wish to purchase in the boxes and click Add items to Cart button. All of the items will appear in your cart for you to review, at which point you can change quantities, remove the item, continue shopping, or proceed to the secure online check out.

Method 2 - Favorites
Do you have a favorite item that you order again and again? With the “Favorites” feature, you can store your favorite items in a category created just for you. Easy one-click ordering will allow you to select which items you want to put in your shopping cart. To save items in your “Favorites List”, Click on the "Add to Favorites" button located on the product detail page.

Using a combination of these methods will result in a quick, hassle-free, and safe way to place your future orders.

At this point you can:

Continue Shopping to add more items to your shopping cart.

Update Cart to manually refresh your Shopping Cart.

Begin Checkout to complete your order.

Once you are ready to complete your order, you will need to provide us with your billing and shipping information or select from your saved addresses. If you have already created an account with us, you can sign-in at any time during your shopping session, including during check-out, and your billing and shipping information will automatically appear during check-out.

Your credit card information WILL NOT BE STORED and will need to be re-entered. This is for the safety and integrity of your credit. If you do not wish to create an account with us, but wish to have your information stored for future orders, simply click the "remember me" option at the bottom of the billing/shipping information page and the next time you come to our site, your billing and shipping information will automatically appear. In order to take advantage of this feature, you must have your cookies enabled on your computer.

After entering your billing and shipping information, click the "continue" button. This will take you to the "billing" page where you can review all of your billing and shipping information and modify any of it if necessary. Here, you will also be able to enter any coupon/discount codes you may have. Your final screen will give you a printable receipt of your order.

Once you have verified your personal information and shipping options, you will need to enter your credit card information. Your final screen will give you a printable receipt of your order.

Once you have completed your order, you will receive a confirmation e-mail that the order was received followed by a detailed e-mail with your shipping information including the final cost charged to your card.

Quantity Policy

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We reserve the right to limit quantities. Large quantity orders cannot be processed through our website. Please contact a customer service representative to assist you with your order. Toll Free 1-800-228-4533 24 hours a day / 7 days a week.

Edit My Order

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If you wish to edit or change your order after it has been placed, simply send us an email explaining what you wish to change. If your order has already been processed, you will not be able to modify or change your order.

Cancel My Order

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If you wish to cancel your order after it has been placed, simply send us an email asking us to cancel your order. If your order has already been processed, you will not be able to cancel your order, however, you may refuse the package for a full refund/credit. Customer Service 1-800-228-4533 24 hours a day / 7 days a week.

Our Guarantee

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Vitamin World® takes pride in the quality of our products and pledges that you will be completely satisfied with your purchase. Your satisfaction of our product is completely guaranteed for 90 days from the date of purchase.

If not completely satisfied, return the unused portion and we will promptly issue a refund for the purchase amount of the item. An original sales slip must accompany all merchandise returns.

Coupon Redemption

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Vitamin World offers code-based promotions that can be redeemed online. Promotions and discounts, including free shipping, will be communicated on the website, through emails, and direct marketing, such as mailers or flyers. To redeem code-based promotions, perform the following steps:

  • In the Cart, enter your promotion code in the space marked "Enter Coupon Code."
  • Click the "Apply" button on the right side of the page.
  • At checkout, enter your promotion code section located beneath the shipping address section.
  • Prices for the items that are valid for the discount will be reduced by the amount of the promotion, and reflected in your ORDER SUMMARY.

Bonus Rebate Redemption

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Your bonus voucher will contain a bonus code # which you can enter when ordering online. You will be able to enter this during anytime of your purchase in the box marked “Bonus Rebate #”. You will also need to enter your Savings Passport membership # to claim the rebate. Once you enter the necessary information, you will see the amount deducted in the "Estimated Total" in your shopping cart and “Order Summary” at checkout.

If you are still having technical difficulties, please contact us at 1-888-645-7135.

About Cookies

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In order to use the 'My Favorites List' and/or 'Remember Me' features of our site, you will need to set your browser to accept cookies. This cookie information is not shared with any other party.

Q: What are cookies and how does VitaminWorld.com use them?

A:A cookie is a small text file that a website places on your computer hard drive when you visit that site in ordeto provide a more personalized browsing experience.

Q: How can I set my browser to accept cookies?

A: All browsers allow you to change this setting, but where you change it depends on the browser you are using:

If you're using Internet Explorer 6.x

From the menu at the top of your browser:

Choose Tools, then Internet Options and click the Privacy tab.

The default setting is medium, which will allow you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting has been set to "Custom,"click on the Advanced button and choose accept cookies.

If you're using Internet Explorer 5.x

From the menu at the top of your browser:

Choose Tools, then Internet Options, click the Security tab and then click internet, then Custom Level. Scroll down to Cookies and choose Enable

If you're using Netscape Navigator 6.x

From the menu at the top of your browser:

Choose Edit, then Preferences, then Click on Privacy and Security, Then Cookies, and Select Enable

If you are using another browser, we recommend you upgrade now for free to the most recent version of Microsoft Internet Explorer or Netscape Navigator.

Shipping Policy

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Domestic Shipments: Free Shipping on $75 or more¹

VitaminWorld.com will ship your order (available only in the contiguous 48 states) for only $1.95.¹ FREE Shipping on any order $75 or more¹ (available only in the contiguous 48 states).

If you prefer, you can have your order shipped USPS² (Post Office) for only $1.95 (please allow 3-8 business days for delivery, depending on destination).

For faster delivery, you can have your order shipped expedited or express for an additional charge. (Orders placed after 3:00 p.m. do not process until the next business day. All orders received over the weekend (Friday - Sunday) will not be processed until Monday a.m., then will be shipped within 24 hours.)

International Shipments - Including Mexico and Canada

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Unfortunately, Customs will not allow our products to be shipped to France or Germany. We do however, have a mail order division in the United Kingdom, with whom you can order. Visit their website at: www.hollandandbarrett.com.
If you would like to place an order by phone, please use their orderline 0870 606 6605 (lines open 8:30 a.m. - 8:30 p.m. weekdays, 9:00 a.m. - 5:00 p.m. Saturday, calls charged at National Call Rate).

Cost
All International shipments will be charged postage costs calculated by weight and destination, plus a handling charge of $1.95. U.S. currency only. Sorry, our free shipping offer does not apply to International orders. Our prices do not include taxes and tariffs. Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from Vitaminworld.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Shipping Method
International orders are shipped via Air Mail which can take approximately 1-3 weeks for delivery.

¹Please Note: Orders are shipped by UPS wherever possible. All orders received over the weekend (Friday - Sunday) will not be processed until Monday a.m. UPS shipping is available only in the contiguous 48 states. UPS will not deliver to a P.O. box.
²Please allow 2 weeks for delivery, except in some areas such as PR, where it may take longer.

Lost or Damaged Shipment

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Please contact Customer Service at 1-866-836-7050, 24 hours a day / 7 days a week.

Return A Product

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We are proud of the quality of our products and want to make sure you are completely satisfied. Your satisfaction of our product is completely guaranteed for 90 days from the date of purchase. If you are not completely satisfied, return the unused portion with a short explanation. Once your return has been received, a refund will promptly be issued for the unused portion.

To send an item back, simply send it to:
Attn: Returns Dept
4320 Veterans Memorial Hwy
Holbrook, NY 11741

We will not be responsible for shipping and handling on returned items. We recommend using UPS or insured mail for returns as we cannot be responsible for items that never make it back to our warehouse.

Create An Account

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Users who create a personal account with us, will be able to store all of their addresses with us thus preventing having to enter it every time. To create an account, simply select "My Account" at the top right of the page. From there, you will be able to register with us. You will also be able to register during your check-out process. If you do not wish to create an account with us, but wish to have your information stored for future orders, simply click the "remember me" option at the bottom of the billing/shipping page. The next time you come to our site, your billing and shipping information will be pre-filled for you! In order to take advantage of this feature, you must have your “cookies” enabled on your computer.

Forgot Username or Password

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If you forgot your username or password, simply go to the My Account – Log in page and choose "Forgot Password." You will then be able to enter your email address and we will mail you your username and password.

Edit Account Information

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If you wish to edit your account information, simply click the "sign-in/register" button located at the top left side of the page. Enter your email address and password then click the "sign-in" button. Choose "Update Your Profile," change any information you wish to change and click the "Update Your Profile" button located on the lower left hand side of the page.

How to use "Favorites"

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With the "Favorites" feature, you can store your favorite items in a category created just for you. Easy one-click ordering will allow you to select which items you want to put in your shopping cart.

Step 1 - From the product detail page click the “add to favorites" button
Step 2 - You should now your item(s) in your Favorites list. To remove an item(s) - Simply click "remove" located to the right of each item you wish to remove.
Step 3 - To add an item to your shopping cart - Simply click the add to cart button. You should now see the item(s) you checked in your shopping cart. From here, you may either continue shopping or begin the check-out process.

Disclaimer

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VitaminWorld.com reserves the right not to ship any product that they see fit for reasons such as delinquent accounts, import licenses, etc... if this happens you will be notified via e-mail and your credit card will be refunded. Some countries may require various types of licenses. Vitamin World.com will not knowingly ship any products to any countries that may require any type of license. All sales are final. This means VitaminWorld.com is not responsible for any negligence on the part of the consumer. Prices on this website are subject to change without notice. This website is a summary of many health and nutritional media publications. It is not intended to cure, treat or prevent any diseases or conditions. As always, please consult your local health specialist before taking any of these listed products or starting any listed programs or procedures on this site. The products and procedures on this site have not been evaluated by the United States Food and Drug Administration, they are provided to you as a resource only. We are not responsible for any typographical errors. Vitamin World.com will not be held responsible for international orders that never make it past your countries customs office. Please check with your customs office before placing your order. No refunds will be given for items that are seized by your local customs agents. Prices are subject to change at any time without notice.

Privacy Policy

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Vitamin World respects your privacy. Click here to review our privacy policy.

Security

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We take great pride in keeping your personal information safe and secure. We use Secure Socket Layer (SSL) technology to encrypt the information you send us when you place your order. The information is encrypted on your computer, sent through the Internet as jumbled code, and decoded on our secure server. It cannot be read in transit. We use Network Solutions as our certificate provider: To ensure that your order is being placed on a Secure Socket Layer, there are several visual clues displayed by your browser.

  • First, you will notice the "http" in your browser's URL location has changed to "https".

  • In Netscape browsers, you will see the lock located in the lower left corner will now appear closed with a slight glow.

  • Microsoft Internet Explorer browsers will also display a closed lock, but in the lower right corner of the browser.

Regardless of your browser, the VitaminWorld.com website will display these visual clues to reassure you that your information is being transferred securely.

In addition, we will not divulge any information we receive from customers to anyone. We will not rent, sell or give your name or credit card information or purchase history to any other company, agency or individual.